BS1 2DD
4.8/5 · 527 Google reviewsRead reviews →Union Street / Broadmead
5 Union Street, Bristol, BS1 2DD
LOCAL BRISTOL SUPPORT
Phone Shop Bristol locations
Two Bristol stores for device repairs, product collections, accessories, trade-ins and local advice.
20,000+customers served
150-pointselected-device inspection*
Qualifiedrepair engineers
12-monthqualifying warranty
Clearpre-sale & repair information
STORE MAPS & REVIEWS
Choose the branch that suits you
Each branch has its own direct booking system. External review counts are shown for convenience and can be updated under Theme Settings.
BS7 8AD
4.7/5 · 284 Google reviewsRead reviews →Gloucester Road / Bishopston
55 Gloucester Road, Bristol, BS7 8AD
Repairs
Book phone, tablet, MacBook, laptop, console and selected board-level repairs through the store you plan to visit.
Shop & collect
Ask about current phone, laptop and accessory stock before travelling if you need a particular model, storage size or colour.
Sell your device
Request a provisional valuation before visiting, then complete final condition, ownership, security and functionality checks in store.
STORE GUIDES
More information for each Bristol branch
See the actual address, local service information, direct booking route and customer FAQs for the branch you plan to visit.
EXPERT LOCAL GUIDANCE
Phone Shop Bristol locations: what matters before you decide
Useful detail from an independent Bristol repair and technology team, written to help customers make a sensible decision rather than to fill a page with generic keywords.
Start with the exact device and the real problem
The exact model, condition and symptoms matter. Similar-looking devices can use different parts, and a reliable quote should be based on the actual device rather than only a broad product family. For repair enquiries, describe what happened before the fault appeared, whether the device has been repaired before and which functions still work. For buying or selling, give the exact model, storage, colour and condition. Good information at the start reduces wasted journeys, incorrect parts and unrealistic estimates.
For device support, common questions can involve screen, battery, charging, power, camera, audio and board-level faults. A symptom is not always the cause: for example, a device that will not charge may have debris in the port, a worn battery, damaged connector or board fault. Inspection and testing are sometimes necessary before a final diagnosis is possible.
Price, parts and turnaround should be explained before approval
A reliable quotation should identify what is known and what still needs diagnosis. Prices can vary by model, part quality, complexity and hidden damage. When more than one suitable replacement option exists, we aim to explain the practical differences in quality, features, cost and expected result. The customer can then choose an option that suits the device, intended use and budget.
Many common jobs may be available on the same day when the correct part and technician are available, but this is not a blanket promise. Liquid damage, intermittent faults, board-level work, uncommon models and parts that need ordering can take longer. If timing matters, confirm availability with the selected store before travelling.
Data, accounts and privacy remain important
Back up important information before handing over a damaged or unstable device whenever possible. Standard hardware work often leaves customer data in place, but no repair business can guarantee data preservation in every fault scenario. Customers should keep banking passwords, one-time security codes and unrelated account credentials private. Where a passcode is genuinely required for testing, ask why it is needed and change it afterwards if appropriate.
For repairs, function testing should be relevant to the work completed. Existing unrelated faults or damage should remain separate from the repair being authorised. If diagnosis reveals a materially different problem or price, the customer should be contacted before additional approved work proceeds.
Condition, battery and used-device transparency
Used devices and repaired devices should not be described as “like new” unless the actual condition supports that claim. Where battery condition, cosmetic wear or included accessories vary by unit, the product listing or engineer should explain the exact details. This is more useful than applying one generic claim to every phone, laptop or accessory.
Selected refurbished devices can go through a broader quality inspection covering relevant functions, but the checklist does not replace the individual product description. Condition grade, battery information, warranty terms and included accessories still need to be clear for the actual item.
Local Bristol support and the correct store
Phone Shop Bristol operates through two physical Fone Revive locations: 5 Union Street, Bristol BS1 2DD and 55 Gloucester Road, Bristol BS7 8AD. Repair bookings are store-specific because the branches have separate queues and stock. For a particular phone, laptop or accessory, branch availability can change during the day, so checking before travel is sensible.
The business has served the Bristol community since 2015. That history is useful because customers can return to a physical shop for after-sales support rather than relying only on an anonymous online seller. We are an independent third-party repair and technology business; manufacturer affiliation or authorised-provider status is not implied.
Warranty and aftercare: read the exact terms
Qualifying repairs and products carry the stated limited warranty, with statutory consumer rights unaffected. A repair warranty is intended to address a covered technical fault with the supplied repair; new impact, cracked glass, liquid ingress, misuse and unrelated faults are not automatically covered. Product warranty also depends on the item and the terms shown at purchase.
Keep the receipt, repair reference or order number. If something appears wrong after collection, contact the original store and describe the issue before arranging further work elsewhere. Clear records make it easier to identify the original job, fitted part and applicable aftercare. If you are uncertain about coverage, ask the team before paying for another repair.
GETTING HERE
Parking, routes and arrival guidance
Parking and road restrictions can change. Use the route button and check signs/current council information before travelling.
Union Street · BS1 2DD
Union Street is in Bristol city centre and has nearby bus-gate restrictions. Do not drive through a signed bus gate unless your vehicle is exempt. Nearby paid parking options are available around Broadmead, All Saints and Nelson Street; check live opening/rates before travel.
Gloucester Road · BS7 8AD
Gloucester Road and surrounding Bishopston/Redland streets include a mixture of on-street and residents-parking controls. Restrictions vary by street and time, so check the nearest signs or ticket information when you arrive.
FAQ
Bristol store FAQs
Addresses, booking systems, collections, walk-ins and services available through our two Bristol locations.
Ask on WhatsAppWhere is the Union Street store?
The Union Street / Broadmead store is at 5 Union Street, Bristol BS1 2DD in Bristol city centre.
Where is the Gloucester Road store?
The Gloucester Road store is at 55 Gloucester Road, Bristol BS7 8AD in Bishopston, North Bristol.
Can I book repairs at either Bristol store?
Yes. Each store has its own booking system, so choose the location you intend to visit when you book.
Can I collect online orders from a store?
Collection can depend on the product and current store stock. Contact the team before travelling for a particular device, colour or storage size.
Do both stores accept walk-ins?
Walk-ins are welcome subject to current workload, technician availability and parts. Booking first is recommended for time-sensitive repairs.