Phone Shop Bristol customer questions answered

The current cost depends on the exact model, fault, part option and any hidden damage. If a repair has a published catalogue price it is shown from that live listing; otherwise use the booking system or WhatsApp for a model-specific estimate before you travel.

Many common screen, battery and charging repairs may be completed the same day when the correct part and technician are available. Complex diagnosis, liquid damage, uncommon models and board-level work can take longer, so confirm with the store you will visit.

That depends on the model and damage. A display can have damaged glass, touch, image or frame components, and some models use a bonded assembly. The team can explain the suitable part and quality option after identifying the device and fault.

Common signs include rapid drain, unexpected shutdowns, swelling, overheating or poor battery-health information. Stop using a swollen or unusually hot battery and arrange an assessment; software or charging faults can sometimes cause similar symptoms.

No. Debris, a damaged cable, battery issues, the connector or a board fault can produce similar symptoms. Bring or describe the charger used so the team can diagnose the cause before replacing a part.

Switch the device off if it is safe to do so, disconnect power and avoid repeated charging or power-on attempts. Liquid damage can spread through corrosion, so an early inspection is more useful than assuming the device is dry because it still turns on.

Many hardware repairs do not intentionally remove data, but no damaged device or repair is risk-free. Back up important information where possible and do not send passwords, banking details or one-time security codes in a general enquiry.

Available part options vary by device and current stock. Ask the engineer to identify the quoted option and explain any practical difference in display technology, appearance, performance or warranty before you approve the work.

Qualifying repairs have the cover stated in the repair terms. It supports covered technical faults linked to the supplied part or workmanship; new impact, cracked glass, liquid, misuse, tampering and unrelated faults are excluded. Statutory rights are not affected.

Walk-ins are welcome subject to workload and parts. Booking the correct branch first helps Union Street BS1 or Gloucester Road BS7 check the likely part, technician availability and expected turnaround.

Current value depends on model, storage, cosmetic and functional condition, battery information, locks, repair history and local resale demand. Send accurate details and clear photos for a provisional estimate; the final value is confirmed only after inspection.

Send the exact model, storage, colour, cosmetic condition, battery health where available, faults, repairs or replaced parts and clear front-and-back photos. Mention anything that does not work.

No. It is a provisional estimate based on the information supplied. The final offer follows a physical function and condition check plus ownership, account, activation-lock and security checks.

Potentially. Damaged devices can still have value, but the model, extent of damage, repair viability and current demand affect the offer. Describe all known faults so the first estimate is useful.

Disclose the status before visiting. Activation locks and personal accounts normally need to be removed before a sale can be completed, and devices that fail ownership or security checks cannot be accepted.

Back up anything you want to keep, sign out of personal accounts, disable activation locks where applicable, remove SIM or memory cards and erase the device only when you are ready to complete the sale.

Bring the device and any ownership or identification information the team requests for the transaction. Requirements can depend on the device and checks needed, so ask before travelling if you are unsure.

The store can confirm the available payment route after the device passes its final checks and you accept the offer. Ask about timing before travelling if you need a particular method.

Selected phones, laptops, MacBooks, tablets and other technology can be considered. Send the exact specification, condition, charger details and faults so the team can confirm whether it is currently accepted.

Use the price shown on the individual product page and confirmed through the cart or checkout for the order you place. A screenshot, search result or older cached page may not reflect a later catalogue update.

Not necessarily. Website stock can cover the current catalogue while branch allocation varies. Confirm the exact model, colour, storage or accessory with Union Street or Gloucester Road before a time-sensitive collection.

Wait for the relevant order or store confirmation before travelling. A stock enquiry or basket does not by itself guarantee that the item has been reserved at a particular branch.

Contact the team with the receipt or order reference and a clear description of the issue. The item may need inspection so the appropriate remedy can be confirmed under the applicable warranty and consumer-law terms.

Not always. Distance-purchase rights and voluntary in-store policies can differ, and legal exceptions can apply. Read the current returns page for the purchase route used; statutory rights for faulty or misdescribed goods are not removed.

Keep the receipt or order number, supplied accessories and packaging where practical. They help identify the transaction and can make collection, return or warranty support easier.