Repair warranty
Qualifying repair parts and workmanship are supported for technical faults during the stated warranty period. New physical damage, impact damage, liquid damage, misuse and unrelated faults are not covered.
WARRANTY INFORMATION
Repair and device warranty
Qualifying repairs and devices include warranty support subject to the applicable terms and the nature of the fault.
20,000+customers served
150-pointselected-device inspection*
Qualifiedrepair engineers
12-monthqualifying warranty
Clearpre-sale & repair information
PLAIN-ENGLISH INFORMATION
What customers should know
We aim to explain the practical information that affects your decision, without hiding important limitations in small print.
Phones and devices
Qualifying new or refurbished devices may include a 12-month limited warranty where stated on the product or sales documentation. Coverage does not replace your statutory rights.
If you need warranty help
Bring the device and proof of purchase to the relevant store, or contact the team first. We may need to inspect the device before confirming whether the reported issue is covered.
20,000+customers served
150-pointselected-device inspection*
Qualifiedrepair engineers
12-monthqualifying warranty
Clearpre-sale & repair information
TRANSPARENT LOCAL SUPPORT
Information before the transaction, support after it
Phone Shop Bristol is an independent third-party technology and repair business. We use manufacturer and model names only to identify the devices, parts and accessories customers need; authorised-provider status is not implied.
Repair availability, product stock, condition, delivery, valuation and turnaround can change. For anything time-sensitive or model-specific, confirm the exact details with the Bristol team before travelling or approving work.
DETAILED CUSTOMER INFORMATION
Repair and device warranty: important details
Plain-English information intended to answer the practical questions customers ask before they buy, book or contact the Bristol team.
What a repair warranty is intended to cover
A qualifying repair warranty is intended to support a covered technical fault with the supplied part or workmanship during the stated period. It is not insurance against a new drop, cracked glass, liquid ingress, misuse or an unrelated fault elsewhere in the device.
Product warranty and used devices
Qualifying products carry the warranty stated on the listing or sales documentation. Pre-owned cosmetic grade, battery information and included accessories should be considered separately from technical warranty cover. Statutory consumer rights are not replaced by a commercial warranty.
Keep the original reference
Keep the receipt, order number or repair reference. It helps identify the date, branch, product and repair supplied. Where possible, return to the original store first so the team can inspect the device against the recorded job.
Inspection before a warranty decision
A reported symptom does not automatically show whether the original repair has failed. The store may need to inspect the device to check for new impact, liquid, frame damage, tampering or a different component fault before coverage can be confirmed.
Data and warranty repairs
Back up important data before returning a device where possible. A warranty inspection is still a repair interaction with the same data risks as other hardware work, and data preservation cannot be guaranteed in every failure scenario.
If the issue is not covered
If inspection shows a new or unrelated fault, the team should explain the finding and any new repair option before paid work is approved. Customers can decide whether to proceed after receiving that information.
FAQ
Repair and device warranty FAQs
Plain-English answers to common questions. Contact the Bristol team if you need help with a specific device, order or repair.
Ask on WhatsAppHow long is the qualifying repair warranty?
The standard theme messaging states a 12-month qualifying repair warranty. Coverage depends on the repair, fault and applicable terms shown at sale or service.
Does the repair warranty cover new accidental damage?
No. New impact, physical or liquid damage, misuse and faults unrelated to the original covered repair are excluded.
What should I bring for a warranty assessment?
Bring the device and proof of purchase or repair documentation where available. The team may need to inspect the device before confirming coverage.
Does the warranty affect my statutory rights?
No. Any voluntary warranty is additional to rights that apply under UK consumer law.
NEED HELP?
Speak with the Bristol team
For repair availability, product stock, order support or a device-specific question, call, WhatsApp or choose the correct store booking system.