Store collection
Stock can vary between Union Street and Gloucester Road. For a specific model, colour or storage size, contact the team before travelling.
DELIVERY & COLLECTION
Delivery and Bristol store collection
Choose delivery where offered, or contact the team about collecting an available product from a Bristol store.
PLAIN-ENGLISH INFORMATION
What customers should know
We aim to explain the practical information that affects your decision, without hiding important limitations in small print.
Delivery
Available delivery methods, costs and estimated times are shown during checkout when applicable. Delivery estimates can be affected by carriers, weekends, bank holidays and address checks.
High-value orders
We may carry out reasonable order, payment or address checks before dispatching high-value devices.
20,000+customers served
150-pointselected-device inspection*
Qualifiedrepair engineers
12-monthqualifying warranty
Clearpre-sale & repair information
TRANSPARENT LOCAL SUPPORT
Information before the transaction, support after it
Phone Shop Bristol is an independent third-party technology and repair business. We use manufacturer and model names only to identify the devices, parts and accessories customers need; authorised-provider status is not implied.
Repair availability, product stock, condition, delivery, valuation and turnaround can change. For anything time-sensitive or model-specific, confirm the exact details with the Bristol team before travelling or approving work.
DETAILED CUSTOMER INFORMATION
Delivery and Bristol store collection: important details
Plain-English information intended to answer the practical questions customers ask before they buy, book or contact the Bristol team.
Delivery options depend on the order
Available delivery methods can depend on the product, destination, value and payment method. The checkout should show the available option before the order is submitted. Large, high-value or unusual items may need additional handling or confirmation.
Store collection is branch-specific
Collection can be offered from Union Street BS1 or Gloucester Road BS7 when the item is actually held or transferred there. Online “in stock” status does not automatically mean the exact colour, storage or grade is ready at both stores. Confirm branch collection before making a special journey.
When an order is ready
Customers should wait for the relevant confirmation before travelling for collection. A reservation request is not the same as a confirmed collection. For used phones and laptops, the store may need to identify the exact unit, complete preparation or confirm included accessories before handover.
Delivery checks and packaging
Check a delivered parcel soon after arrival and keep packaging until you are satisfied that the correct product was received. If there is transit damage or the wrong item arrives, contact the business promptly with the order reference and clear photographs so the next step can be recorded.
Address accuracy and missed delivery
Customers should provide an accurate delivery address and contact information. A courier or delivery provider may apply its own procedures for missed deliveries, safe places, ID checks or collection points. High-value items can require extra verification.
Problems with delivery
If tracking does not update, a parcel is delayed or collection information appears wrong, contact the team with the order number rather than placing a duplicate order. Consumer rights and any delivery-provider investigation process remain applicable to the circumstances.
FAQ
Delivery and Bristol store collection FAQs
Plain-English answers to common questions. Contact the Bristol team if you need help with a specific device, order or repair.
Ask on WhatsAppCan I collect an order from a Bristol store?
Collection may be available depending on current stock and the product. Contact the team before travelling for a particular model or variant.
How are delivery costs and times shown?
Where delivery is offered, available methods, costs and estimated times are shown during checkout.
Can delivery estimates change?
Yes. Carriers, weekends, bank holidays, weather, address checks and high-value order checks can affect delivery timing.
Do you perform checks on high-value orders?
Reasonable payment, fraud-prevention or address checks may be carried out before dispatch where necessary.
NEED HELP?
Speak with the Bristol team
For repair availability, product stock, order support or a device-specific question, call, WhatsApp or choose the correct store booking system.