Use your repair or booking reference and contact detail to check progress. If live POS integration is unavailable, the page sends you to the correct store tracking route.
When the Ecosystem Bridge is connected, this checks the relevant POS securely without exposing POS credentials to the browser.
Enter the repair or booking reference shown on your receipt or confirmation.
Enter the phone number or email used when the job was booked.
Choose the Bristol store if asked.
View the latest available repair stage or contact the correct team if a manual update is needed.
Tracking should answer the practical question: what is happening next? Customer-safe stages can include booked, diagnosing, awaiting approval, waiting for part, repairing, testing and ready for collection. Internal cost, staff notes and diagnostic detail that could confuse or expose private information should stay inside the POS.
A repair reference on its own should not expose a customer job. The integrated lookup is designed to require the reference plus a matching phone number or email before the POS returns a customer-safe status.
If a complex repair has not changed status for longer than the advised turnaround, contact the original branch. Diagnosis, parts sourcing and board-level faults do not always progress in neat hourly steps.
Plain-English information intended to answer the practical questions customers ask before they buy, book or contact the Bristol team.
A useful repair tracker shows a customer-safe stage such as booked, diagnosing, awaiting approval, waiting for part, repairing, testing or ready for collection. Internal technician notes, cost prices and private staff information should remain inside the POS rather than being exposed publicly.
The repair or booking reference links the customer to the correct job. Keep it with the receipt or confirmation message. If a reference is not recognised, check the branch and contact details before creating another booking.
A tracking page should not reveal a repair merely because someone knows a job number. Matching contact information adds a reasonable layer of privacy before customer-safe status information is returned.
Board-level diagnosis, parts sourcing and intermittent faults can remain in one stage while meaningful technical work is happening. The tracker is a progress aid, not a promise that every repair will move through identical stages or times.
If the advised timeframe has passed or the status asks for approval, contact the store handling the repair. Union Street and Gloucester Road keep separate repair queues, so the original branch is the best place to resolve a job-specific question.
A device should be collected when the store confirms it is ready, not simply because a status looks close to completion. Final function testing, reassembly or payment can still be outstanding before the handover is complete.
When the connected POS provides status data, stages can include booked, diagnosing, waiting for approval or part, repairing, testing and ready for collection.
Some complex jobs need technician notes or manual diagnosis before the status changes. Contact the relevant store if the job has passed the expected update time.
Union Street serves Bristol city centre. Gloucester Road serves Bishopston and North Bristol.
BOOK THE CORRECT BRISTOL STORE
Each store has its own repair queue. Choose the location you plan to visit.