iPhone and smartphone repairs
Ask about the exact model, condition or fault so the advice is relevant to your device.
BROADMEAD · BRISTOL BS1
Phone repair in Broadmead at Union Street
City-centre phone, MacBook and laptop repair support at 5 Union Street, Bristol BS1 2DD, with direct booking to the Union Street repair queue.
20,000+customers served
150-pointselected-device inspection*
Qualifiedrepair engineers
12-monthqualifying warranty
Clearpre-sale & repair information
CLEAR INFORMATION BEFORE YOU DECIDE
What to know before you proceed
Our Union Street shop serves Bristol city-centre customers, workers, students and visitors who want a physical repair counter rather than posting a device away. It is close to Broadmead shopping areas and provides a direct place to discuss repairs, product availability, accessories and device valuations.
Union Street has its own repair booking system. Use track.phoneshopbristol.com/book-repair so the job reaches the correct branch. For urgent or same-day requests, booking or calling before travelling is recommended because parts and technician workload change during the day.
MacBook and laptop repairs
Ask about the exact model, condition or fault so the advice is relevant to your device.
Tablet and selected console repairs
Ask about the exact model, condition or fault so the advice is relevant to your device.
Accessories and refurbished devices
Ask about the exact model, condition or fault so the advice is relevant to your device.
Device valuations and trade-ins
Ask about the exact model, condition or fault so the advice is relevant to your device.
Direct Union Street booking
Ask about the exact model, condition or fault so the advice is relevant to your device.
QUALITY & TRANSPARENCY
Useful detail, not a headline-only promise
Prices, turnaround, value and parts can vary by model and condition. We aim to explain the factors that matter before a sale or approved repair.
What to bring
Bring the device and, for charging faults, the cable or charger that reproduces the issue. Back up important data where possible and keep banking credentials private.
City-centre collection
For a specific phone, laptop or accessory, confirm stock before travelling. Online availability may not mean every branch holds the same item at the same time.
Local accountability
If you need aftercare or warranty assessment, you can return to a physical Bristol store with proof of purchase rather than dealing only with a remote seller.
HOW IT WORKS
A straightforward next step
We keep the process practical and make the final decision clear before you commit.
Tell us the exact model and the symptoms you can see.
Good information at the start reduces delays and avoids the wrong part or valuation assumption.
Choose Union Street BS1 or Gloucester Road BS7 so the correct team receives the enquiry.
The exact route can vary by model, condition, parts and diagnostic findings.
We check the likely repair route, part availability and whether diagnosis is needed.
The exact route can vary by model, condition, parts and diagnostic findings.
Any material change to the fault, price or repair route is explained before additional approved work.
The exact route can vary by model, condition, parts and diagnostic findings.
The repaired device is function-tested before collection where the repair allows it.
The exact route can vary by model, condition, parts and diagnostic findings.
BS1 2DD
4.8/5 · 527 Google reviewsRead reviews →Union Street / Broadmead
5 Union Street, Bristol, BS1 2DD
Book the branch you will actually visit
Each physical location has its own repair queue. The button on the store card goes directly to the correct system rather than a generic landing page.
EXPERT LOCAL GUIDANCE
Phone repair in Broadmead at Union Street: what matters before you decide
Useful detail from an independent Bristol repair and technology team, written to help customers make a sensible decision rather than to fill a page with generic keywords.
Start with the exact device and the real problem
The exact model, condition and symptoms matter. Similar-looking devices can use different parts, and a reliable quote should be based on the actual device rather than only a broad product family. For repair enquiries, describe what happened before the fault appeared, whether the device has been repaired before and which functions still work. For buying or selling, give the exact model, storage, colour and condition. Good information at the start reduces wasted journeys, incorrect parts and unrealistic estimates.
For device support, common questions can involve screen, battery, charging, power, camera, audio and board-level faults. A symptom is not always the cause: for example, a device that will not charge may have debris in the port, a worn battery, damaged connector or board fault. Inspection and testing are sometimes necessary before a final diagnosis is possible.
Price, parts and turnaround should be explained before approval
A reliable quotation should identify what is known and what still needs diagnosis. Prices can vary by model, part quality, complexity and hidden damage. When more than one suitable replacement option exists, we aim to explain the practical differences in quality, features, cost and expected result. The customer can then choose an option that suits the device, intended use and budget.
Many common jobs may be available on the same day when the correct part and technician are available, but this is not a blanket promise. Liquid damage, intermittent faults, board-level work, uncommon models and parts that need ordering can take longer. If timing matters, confirm availability with the selected store before travelling.
Data, accounts and privacy remain important
Back up important information before handing over a damaged or unstable device whenever possible. Standard hardware work often leaves customer data in place, but no repair business can guarantee data preservation in every fault scenario. Customers should keep banking passwords, one-time security codes and unrelated account credentials private. Where a passcode is genuinely required for testing, ask why it is needed and change it afterwards if appropriate.
For repairs, function testing should be relevant to the work completed. Existing unrelated faults or damage should remain separate from the repair being authorised. If diagnosis reveals a materially different problem or price, the customer should be contacted before additional approved work proceeds.
Condition, battery and used-device transparency
Used devices and repaired devices should not be described as “like new” unless the actual condition supports that claim. Where battery condition, cosmetic wear or included accessories vary by unit, the product listing or engineer should explain the exact details. This is more useful than applying one generic claim to every phone, laptop or accessory.
Selected refurbished devices can go through a broader quality inspection covering relevant functions, but the checklist does not replace the individual product description. Condition grade, battery information, warranty terms and included accessories still need to be clear for the actual item.
Local Bristol support and the correct store
Phone Shop Bristol operates through two physical Fone Revive locations: 5 Union Street, Bristol BS1 2DD and 55 Gloucester Road, Bristol BS7 8AD. Repair bookings are store-specific because the branches have separate queues and stock. For a particular phone, laptop or accessory, branch availability can change during the day, so checking before travel is sensible.
The business has served the Bristol community since 2015. That history is useful because customers can return to a physical shop for after-sales support rather than relying only on an anonymous online seller. We are an independent third-party repair and technology business; manufacturer affiliation or authorised-provider status is not implied.
Warranty and aftercare: read the exact terms
Qualifying repairs and products carry the stated limited warranty, with statutory consumer rights unaffected. A repair warranty is intended to address a covered technical fault with the supplied repair; new impact, cracked glass, liquid ingress, misuse and unrelated faults are not automatically covered. Product warranty also depends on the item and the terms shown at purchase.
Keep the receipt, repair reference or order number. If something appears wrong after collection, contact the original store and describe the issue before arranging further work elsewhere. Clear records make it easier to identify the original job, fitted part and applicable aftercare. If you are uncertain about coverage, ask the team before paying for another repair.
RELATED HELP
Continue with the right information
FAQ
Phone repair in Broadmead at Union Street FAQs
Practical answers based on the service, product or location described on this page.
Ask on WhatsAppWhat is the Union Street repair booking link?
Use https://track.phoneshopbristol.com/book-repair for the Union Street / Broadmead repair queue.
Where is the Broadmead store?
5 Union Street, Bristol, BS1 2DD in Bristol city centre.
Can I walk in for a repair?
Walk-ins are welcome subject to workload and parts. Booking first is recommended for time-sensitive repairs.
Can I buy or sell phones at Union Street?
Yes, subject to current stock and valuation requirements. Contact the store first for a specific product or valuation.