Cracked front glass
Tell the team the exact device model and what you have noticed, so they can explain the most useful next step.
Cracked glass, black displays, lines, touch faults and damaged OLED/LCD panels assessed with clear part-quality options where available.

A damaged iPhone display can range from cracked outer glass with a working image to a completely black OLED panel or intermittent touch failure. The exact iPhone model matters because screen construction and available replacement qualities differ significantly between generations. We identify the model first, check whether the display is the only apparent fault, and explain the available repair options before you approve the work.
Cheapest is not always best for a device you plan to keep. A lower-cost screen may suit a temporary or budget-focused repair, while a better OLED or higher-quality option can offer more natural colour, brightness and touch behaviour. Where different part choices are available, we describe the trade-offs clearly so the decision is yours.
Tell the team the exact device model and what you have noticed, so they can explain the most useful next step.
Tell us whether the glass is cracked, the image has lines or dark patches, or touch response has changed. Panel choice and cost depend on the exact model.
See relevant repair guidance →Tell us whether the glass is cracked, the image has lines or dark patches, or touch response has changed. Panel choice and cost depend on the exact model.
See relevant repair guidance →Tell the team the exact device model and what you have noticed, so they can explain the most useful next step.
Tell the team the exact device model and what you have noticed, so they can explain the most useful next step.
Tell the team the exact device model and what you have noticed, so they can explain the most useful next step.
Prices, turnaround, value and parts can vary by model and condition. We aim to explain the factors that matter before a sale or approved repair.
After fitting a display, the technician can check touch response, image quality, front camera area, proximity behaviour and other functions relevant to the model. Existing damage or faults unrelated to the display are recorded separately.
Know the exact model if possible and back up important data. If the frame is badly bent, the phone has liquid damage or the screen has already been replaced elsewhere, mention that when asking for a quote because it can affect the repair route.
The qualifying repair warranty covers technical faults with the fitted repair under the stated terms. It does not cover a newly cracked screen, impact, liquid damage or other accidental damage after collection.
We keep the process practical and make the final decision clear before you commit.
Share the exact model, what happened and which functions still work. This helps us avoid selecting the wrong repair or part.
Union Street and Gloucester Road have separate workshop queues. Select the branch you intend to use.
We review likely causes, relevant tests and compatible parts; diagnosis may be needed before a final quotation.
We review likely causes, relevant tests and compatible parts; diagnosis may be needed before a final quotation.
Relevant functions are checked where the device condition allows, with collection and aftercare explained.
Union Street BS1 and Gloucester Road BS7 have separate booking systems and changing workshop availability.
5 Union Street, Bristol, BS1 2DD
55 Gloucester Road, Bristol, BS7 8AD
Useful detail from an independent Bristol repair and technology team, written to help customers make a sensible decision rather than to fill a page with generic keywords.
Exact iPhone generation matters because display technology, connectors, battery design and sensor layout can differ between models. Where more than one compatible part quality exists, customers should be told the practical difference rather than being shown one generic price. For repair enquiries, describe what happened before the fault appeared, whether the device has been repaired before and which functions still work. For buying or selling, give the exact model, storage, colour and condition. Good information at the start reduces wasted journeys, incorrect parts and unrealistic estimates.
For iPhone support, common questions can involve display, battery, charging, camera, back-glass, audio and board-level faults. A symptom is not always the cause: for example, a device that will not charge may have debris in the port, a worn battery, damaged connector or board fault. Inspection and testing are sometimes necessary before a final diagnosis is possible.
A reliable quotation should identify what is known and what still needs diagnosis. Prices can vary by model, part quality, complexity and hidden damage. When more than one suitable replacement option exists, we aim to explain the practical differences in quality, features, cost and expected result. The customer can then choose an option that suits the device, intended use and budget.
Many common jobs may be available on the same day when the correct part and technician are available, but this is not a blanket promise. Liquid damage, intermittent faults, board-level work, uncommon models and parts that need ordering can take longer. If timing matters, confirm availability with the selected store before travelling.
Back up important information before handing over a damaged or unstable device whenever possible. Standard hardware work often leaves customer data in place, but no repair business can guarantee data preservation in every fault scenario. Customers should keep banking passwords, one-time security codes and unrelated account credentials private. Where a passcode is genuinely required for testing, ask why it is needed and change it afterwards if appropriate.
For repairs, function testing should be relevant to the work completed. Existing unrelated faults or damage should remain separate from the repair being authorised. If diagnosis reveals a materially different problem or price, the customer should be contacted before additional approved work proceeds.
Used devices and repaired devices should not be described as “like new” unless the actual condition supports that claim. Where battery condition, cosmetic wear or included accessories vary by unit, the product listing or engineer should explain the exact details. This is more useful than applying one generic claim to every phone, laptop or accessory.
Selected refurbished devices can go through a broader quality inspection covering relevant functions, but the checklist does not replace the individual product description. Condition grade, battery information, warranty terms and included accessories still need to be clear for the actual item.
Phone Shop Bristol operates through two physical Fone Revive locations: 5 Union Street, Bristol BS1 2DD and 55 Gloucester Road, Bristol BS7 8AD. Repair bookings are store-specific because the branches have separate queues and stock. For a particular phone, laptop or accessory, branch availability can change during the day, so checking before travel is sensible.
The business has served the Bristol community since 2015. That history is useful because customers can return to a physical shop for after-sales support rather than relying only on an anonymous online seller. We are an independent third-party repair and technology business; manufacturer affiliation or authorised-provider status is not implied.
Qualifying repairs and products carry the stated limited warranty, with statutory consumer rights unaffected. A repair warranty is intended to address a covered technical fault with the supplied repair; new impact, cracked glass, liquid ingress, misuse and unrelated faults are not automatically covered. Product warranty also depends on the item and the terms shown at purchase.
Keep the receipt, repair reference or order number. If something appears wrong after collection, contact the original store and describe the issue before arranging further work elsewhere. Clear records make it easier to identify the original job, fitted part and applicable aftercare. If you are uncertain about coverage, ask the team before paying for another repair.
Practical answers based on the service, product or location described on this page.
Ask on WhatsAppFor some models more than one compatible quality may be available. The team can explain the practical differences in display technology, brightness, touch response and price.
Often yes when the fault is limited to the display assembly, but diagnosis may be needed if there is liquid, frame or board damage.
Many screen repairs can be completed the same day when the correct part is in stock and there is no additional damage.
Qualifying repair faults are covered under the stated repair warranty terms; new physical or liquid damage is excluded.
BOOK THE CORRECT BRISTOL STORE
Each store has its own repair queue. Choose the location you plan to visit.