Information you provide
This can include contact details, booking information, order details, device information and messages you send to the business.
PRIVACY
Privacy policy
This page explains the main categories of personal information used when you contact, book, buy from or otherwise interact with Phone Shop Bristol.
PLAIN-ENGLISH INFORMATION
What customers should know
We aim to explain the practical information that affects your decision, without hiding important limitations in small print.
Why information is used
Information may be used to provide requested services, process orders, communicate about repairs, meet legal obligations, prevent fraud and improve customer support.
Payments and third parties
Payment providers, delivery companies, hosting, analytics and other service providers may process limited information where necessary to provide their services. Their own privacy terms may also apply.
Your rights
Depending on the circumstances, UK data-protection law may give you rights over your personal information. Contact the business if you need help with a privacy request.
20,000+customers served
150-pointselected-device inspection*
Qualifiedrepair engineers
12-monthqualifying warranty
Clearpre-sale & repair information
TRANSPARENT LOCAL SUPPORT
Information before the transaction, support after it
Phone Shop Bristol is an independent third-party technology and repair business. We use manufacturer and model names only to identify the devices, parts and accessories customers need; authorised-provider status is not implied.
Repair availability, product stock, condition, delivery, valuation and turnaround can change. For anything time-sensitive or model-specific, confirm the exact details with the Bristol team before travelling or approving work.
DETAILED CUSTOMER INFORMATION
Privacy policy: important details
Plain-English information intended to answer the practical questions customers ask before they buy, book or contact the Bristol team.
What information may be used
When you contact a store, book a repair, place an order or request a valuation, the information needed can include your name, contact details, delivery/collection details and information about the device or transaction. Repair records can also include the model, fault description, job reference and status. We do not need unrelated banking passwords or one-time security codes to provide ordinary repair support.
Why information is needed
Customer information is used to respond to enquiries, manage bookings, process orders, provide after-sales support, prevent fraud, meet accounting/legal obligations and keep a record of repair or warranty activity. Information should be limited to what is reasonably needed for the service being provided.
Device data and privacy
A repair business can physically handle a device that contains personal data. Customers should back up important information where possible and keep sensitive credentials private. Testing may sometimes require access to normal device functions, but staff should not request unrelated passwords or security codes. If a temporary passcode is required for testing, ask why and change it afterwards if appropriate.
Website, analytics and third parties
The website can use normal ecommerce, security, analytics, payment and communication services to operate. Payment providers process payment information under their own systems and policies. External services such as maps, review platforms or messaging services can set their own cookies or collect data when opened. The website should not imply that Phone Shop Bristol controls those third-party services.
Retention and customer rights
Records may need to be retained for legitimate business, accounting, fraud-prevention, warranty and legal purposes. UK data-protection rights can include asking for access to personal data, correction of inaccurate information and other rights that apply in the circumstances. Some records cannot be deleted immediately where there is a legal or contractual reason to keep them.
Questions about privacy
Privacy questions should be directed to the business using the contact details shown on the website. Include enough information to identify the relevant booking, order or enquiry without sending passwords or unnecessary sensitive information. This page should be read together with the website terms, returns information and any transaction-specific notices shown during checkout or booking.
FAQ
Privacy policy FAQs
Plain-English answers to common questions. Contact the Bristol team if you need help with a specific device, order or repair.
Ask on WhatsAppWhat information may Phone Shop Bristol collect?
Information can include contact details, booking information, order details, device information and messages you send to the business.
Why is personal information used?
It may be used to provide requested services, process orders, communicate about repairs, meet legal obligations, prevent fraud and improve support.
Do third-party providers process information?
Payment, delivery, hosting, analytics and other service providers may process limited information where needed to provide their services.
How can I ask about my privacy rights?
Contact Phone Shop Bristol if you want to make a privacy request or ask how information relating to your interaction with the business is handled.