BS1 2DD
4.8/5 · 527 Google reviewsRead reviews →Union Street / Broadmead
5 Union Street, Bristol, BS1 2DD
CONTACT PHONE SHOP BRISTOL
Speak with our Bristol team
Call, WhatsApp or visit one of our two Bristol stores for repairs, device availability, accessories and valuations.
TWO PHYSICAL BRISTOL STORES
Choose the team you want to contact
Repair bookings are store-specific. For product stock, accessories or valuations, contact the team before travelling if you need a particular item or same-day outcome.
BS7 8AD
4.7/5 · 284 Google reviewsRead reviews →Gloucester Road / Bishopston
55 Gloucester Road, Bristol, BS7 8AD
20,000+customers served
150-pointselected-device inspection*
Qualifiedrepair engineers
12-monthqualifying warranty
Clearpre-sale & repair information
TRANSPARENT LOCAL SUPPORT
Information before the transaction, support after it
Phone Shop Bristol is an independent third-party technology and repair business. We use manufacturer and model names only to identify the devices, parts and accessories customers need; authorised-provider status is not implied.
Repair availability, product stock, condition, delivery, valuation and turnaround can change. For anything time-sensitive or model-specific, confirm the exact details with the Bristol team before travelling or approving work.
DETAILED CUSTOMER INFORMATION
Speak with our Bristol team: important details
Plain-English information intended to answer the practical questions customers ask before they buy, book or contact the Bristol team.
Choose the right branch
Use Union Street BS1 for the Bristol city-centre branch and Gloucester Road BS7 for Bishopston. Repairs are store-specific, while product, accessory and valuation enquiries can be discussed with the team before travel.
What to include in a repair message
Send the exact model, the fault, what happened before the problem started and any visible damage. A clear photo can help identify the device or damage, but photographs cannot replace diagnosis for hidden or intermittent faults.
What to include in a stock enquiry
Give the exact product name, storage, colour, grade or connector you need. Branch stock changes during the day, so a precise enquiry is much more useful than asking whether “iPhones” or “chargers” are generally in stock.
What to include in a sell-device enquiry
Send model, storage, colour, cosmetic condition, battery information where available, faults and clear photographs. An estimate remains provisional until the physical device has been inspected and ownership/security checks are complete.
Protect sensitive information
Do not send passwords, banking credentials or one-time security codes through a general contact form or WhatsApp message. If a repair needs temporary device access for testing, ask the technician what is required and why.
For urgent or same-day requirements
If you need a repair, collection or product on the same day, contact the chosen store before travelling. Parts, exact product variations and workshop workload can change, and the website cannot guarantee availability minute by minute.
FAQ
Speak with our Bristol team FAQs
Plain-English answers to common questions. Contact the Bristol team if you need help with a specific device, order or repair.
Ask on WhatsAppHow can I contact Phone Shop Bristol?
You can call, use WhatsApp, or visit the Union Street or Gloucester Road store. Repair bookings should use the booking system for the store you plan to visit.
Can I send photos of a fault before visiting?
Yes. Clear photos plus the exact device model can help the team understand the likely repair route before you travel.
Can I ask about product stock before visiting?
Yes. Contact the team before travelling if you need a specific phone, laptop, colour, storage capacity or accessory.
Which store handles my booking?
The store you select handles its own booking queue: Union Street uses the Track system and Gloucester Road uses the POS system.
NEED HELP?
Speak with the Bristol team
For repair availability, product stock, order support or a device-specific question, call, WhatsApp or choose the correct store booking system.