Within 7 days of purchase you may exchange the handset for any other available product to the same value or higher ( if higher you must pay the difference) to qualify for the exchange you must
Return the item in its original state
free from any type of damage
provide the original receipt or proof of purchase
without these, no exchange can be accepted
If within first 30 days from the purchase the item develop a fault(not damage) then a repair will be carried out free of charge
Device Repairs Refund Policy:
Non-Refundable Repairs:
A few of our repairs are non-refundable, this includes liquid damage repairs and/or liquid damage related repairs and diagnostics if you decide not to proceed with the repair.
Cancellations:
If you wish to cancel your repair, you must do this before you send the device, and your order will be fully refundable. Once we have received the device and depending on the repairs that need to be carried out, we may not be able to cancel, however, if we can, an additional postage charge shall be deducted from your repair cost.
To cancel, please email info@phoneshopbristol.com or phone 0117 239 3832 during working hours.
We reserve the right to make changes to this website and terms and conditions.
We operate a no fix, no fee policy.
Courtesy Phone Refund Policy:
If we don’t have the rental phone you have ordered in stock, we will automatically upgrade your order.
To obtain the full refund of your security deposit all data and accounts will need to be factory reset so we can use the phone for another customer until this is done, the hire period will continue.
Our phone rental service is charged on a weekly basis.
Replacement Policy:
If we replace a device for a like for like model for any reason, this comes with a 6 month PSB Fix warranty, this does not cover accidental damage. If your device has been lost in the post, we are unable to refund the repair or service you previously purchased, as the work has already been carried out. Your replacement device will be in full working order. We are unable to issue a refund on a repair or service if it is replaced by a fully working handset.
If you eligible for refund Please visit our Store or post the device at 5 union street Broad mead Bristol .
All the accessories non refund able due to Postage charge and service fee. if the device get defected or faulty within warranty we will offer you exchange the product without any extra charge .
Our Dedicated testing team make sure everything works fine before the dispatch or sale in the Store.
Our Ph: 0117 239 3832