Normally covered
A confirmed technical defect in the replacement part or covered workmanship during the stated warranty period.
Phone Shop Bristol · Fone Revive
Repair warranty and aftercare explained clearly
Qualifying repairs include protection for covered faults in the fitted part and workmanship. This page helps customers understand what is covered, what is excluded and what to do if a problem appears.
✓ Clear quotation before work✓ Two Bristol stores✓ Qualifying repair warranty
Need help choosing?Send the model and fault on WhatsApp.Message the team →
Designed around the customer journey
One consistent policy across every page
Warranty information must match the receipt and the terms accepted when the repair is completed. Avoid mixing “lifetime”, “three-year”, “twelve-month” and “ninety-day” claims across different pages. The final published version should state the approved duration for each repair type.
Phone Shop Bristol T/A Fone Revive is an independent third-party repair and technology business. Manufacturer affiliation or authorised-provider status is not implied.
What this page covers
Choose the right next step
Each option is written to answer a real customer question and lead directly to booking, shopping or store support.
Physical damage excluded
Cracks, impact marks, bending, pressure damage, broken glass and damage caused after collection are not technical defects.
Liquid and contamination excluded
Moisture, corrosion, chemical exposure and later liquid ingress are outside a normal parts warranty.
Unrelated faults excluded
A warranty for one repaired component does not cover a different component or a new fault.
Third-party interference
Opening or altering the device elsewhere may prevent the original repair from being assessed fairly.
Proof and inspection
Bring the device and repair receipt so the store can inspect the reported symptom before deciding the remedy.
Simple and transparent
How the process works
Clear information at the start reduces delays, unsuitable parts and unexpected decisions later.
Start a booking →- 1
Stop using the device if unsafe
If the device is hot, swollen, smoking or exposed to liquid, switch it off when safe and do not charge it.
- 2
Contact the original store
Share the receipt, repair date, model and a clear description of the symptom.
- 3
Allow inspection
The team checks whether the issue relates to the original repair and whether exclusions apply.
- 4
Receive the outcome
A covered remedy, further quotation or explanation is provided after assessment.
Why customers need this page
Trust signals that support a decision
✓Receipt-linked terms
✓Fair inspection process
✓Safety-first aftercare
✓Clear exclusions
Quick WhatsApp enquiry
Send the details once
Complete the fields below. The button creates a WhatsApp message; it does not store the information on this webpage.
Frequently asked questions
Useful answers before you visit
For model-specific advice, send the exact model and clear photographs.
Does a repair warranty cover another accidental drop?+
No. New impact or physical damage is not a defect in the fitted part.
What happens if the same symptom returns?+
Return to the original store with the receipt. The device must be inspected to determine whether the symptom relates to the repaired component.
Is water resistance guaranteed after repair?+
No third-party repair should be represented as restoring manufacturer-certified water resistance. Keep repaired devices away from liquid.
Will I receive a refund immediately?+
The appropriate remedy depends on inspection, the fault, the terms and the repair history. The store must first confirm whether the issue is covered.
Ready when you are
Book, message or visit a Bristol store
Broadmead: 5 Union Street, BS1 2DD · Gloucester Road: 55 Gloucester Road, BS7 8AD.
Service gallery
See the type of service and support available
Images are illustrative of the repair environment and service category. Store appearance and individual technicians may differ.
Before you book or buy
Useful points customers should know
This section is included to make the page more practical, transparent and conversion-friendly.
Pros
- Clear expectations improve trust and reduce misunderstandings.
- Customers can compare repair, replace or trade-in options more easily.
- It becomes easier to choose the right store, timing and service route.
Things to be aware of
- Not every repair can be quoted perfectly before diagnosis.
- Physical, liquid or hidden impact damage can affect the final recommendation.
- Opening hours, parts availability and turnaround can change over time.
Best next step
- Use WhatsApp or the booking page to send the exact model and fault.
- Back up important data where possible before any repair visit.
- Ask for clarification if you need to understand parts, price or warranty terms.